Business Support Services

Business Operations Support (formerly WCER’s Client Services and SoE’s Administrative Support Program) provides ongoing, sustainable administrative support to the departments and units throughout SoE. We aim to enhance capacity and efficiency in various service areas, including finance and budget, travel, purchasing and meeting support. We are here to help and look forward to working with you. 

Don’t know where to begin? The Business Operations Support team is a great first point of contact within SoE. Feel free to request support, and if it is beyond what we can offer, we will connect you to the right person. 

Please note: We are currently integrating our teams. We appreciate your patience during this transition. Below are the appropriate forms and contact information for your situation.

For WCER Research & WIDA Support

Please complete your normal forms.

Request Travel Support

Request Purchasing Support

Contact WCER Client Services

For Other SoE Departments

Please complete your normal forms.

Request Support

Contact Administrative Support Services

Services

  • Airfare
  • Rental cars & fleet vehicle reservations
  • Train & bus tickets
  • Hotel reservations
  • Conference registration
  • General travel support

Business Support Services can make arrangements and provide guidance for any SoE business travel.

  • Expense report creation for employees and non-employees
  • Expense report walkthroughs and guidance for employees and non-employees
  • Office supplies and research materials (e.g., books, teaching aids, promotional items)
  • Computers and accessories (e.g., keyboard, webcam, mouse, docking station, cables)
  • Software licenses
  • Subscriptions and renewals for online services (e.g., Otter.ai, Verbit AST)
  • Memberships to professional organizations
  • Gift cards (under $50/person)
  • Printing (e.g., business cards, nameplates, flyers, etc.)
  • Conference exhibitor fees
  • Stipend payments, honoraria, other compensations to non-employees under $5,000 – Payment to Individual Requests (PIRs)
  • Services provided by a company or LLC under $5,000 – Direct Payments (DPs)
  • Hosted meal requests & catering ordering
  • Visitor parking and Flexval Account creation
  • Meeting and event planning/support
  • Securing venues under $5,000
  • Education Sciences Building  conference room reservation
  • Exhibit booth display items with WCER Branding
  • Provide training support for administrative staff in areas such as travel coordination, purchasing, purchasing card reconciliation, expense reimbursements, etc. 
  • Funding Entry / TL Security
  • Cost Transfers

Frequently Asked Questions

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WISER: How to check account balances in WISER?

Common Practice Based on Fund Type

101 Funds
133 & 144 Funds
136 Funds
161 Funds
233 Funds

For more WISER training and metrials, please visit this link. To learn more about funding strings, please visit this link.

Fund Characteristics Purpose
101 State’s General Purpose Revenue – decided by Legislature. Supplemented by Program Revenue (tuition generated) For educational and related purposes
104 Outreach funds Education for non-traditional students
131 Summer Session – Division of Continuing Studies Summer Session Revenue and Expenses
131 Tuition Program Revenue: 10% of Gross Revenue to Campus Programs targeted at new audiences with identified, sustainable markets
133 Non-federal contracts/grants from extramural sources
135 Money generated by Wisconsin Alumni Research Foundation (WARF).  Money awarded and accounts managed by Graduate School.
136 Revenue-funded. Used for intangible services and non-credit workshops. Revenue-producing activities
144 Money from federal government.  Can be grants, contracts, cooperative agreements.
150 Funded with federal indirect costs receipts.  Used for capital exercise. Used to purchase unallowable equipment to support research activities.
161 Trust Funds. Money drawn from UW System Trust Funds. Gifts received by UW System for designated purposes.
233 Gifts from extramural sources Gift dollars are deposited in 233 projects for spending.
402 General Purpose Revenue decided by Legislature. Funds programs for recruiting minority and disadvantaged students and programs for minority and disadvantaged students enrolled in the system.
UW Foundation Affiliated with UW-Madison but separate entity.  Funds are deposited to a UW 233 account for spending. Can only spend directly from UW Foundation in limited circumstances, such as paying for alcohol and excess of travel limits in special circumstances. All gifts to the UW-Madison are received by the Foundation (https://www.uwadvancement.org/login/)

WISER: What is an encumbrance in WISER?

Encumbrances in WISER refer to funds that have been reserved for specific expenses but have not yet been paid out. This helps departments manage their budgets by accounting for future obligations. Essentially, an encumbrance is a commitment to use funds for a specific purpose, ensuring that these funds are earmarked and available for anticipated expenses.

To track down encumbrances in WISER, follow these steps:

  1. Log into WISER: Access the WISER system using your credentials. Access can be granted to anyone with permission from the Divisional Office. To get started, complete the request form and submit it to any Financial Manager in the School of Education Business Office.
  2. Navigate to the Encumbrances Section: Go to the main menu and select “Payroll,” followed by “Find Salaries & Encumbrances.”
  3. Search for the Employee or Funding String: Enter the employee’s name, Empl ID, or the full funding string to review the encumbrance details. Alternatively, you can utilize the Salaries & Fringe Encumbrances page, which can show both salaries and fringe separately or together.
  4. Review and Compare Balances: Check the encumbrance balances and compare them with your records to ensure accuracy.
    • Original Encumbrance: This is the initial amount set aside or committed for a specific pay. It represents the total funds earmarked from the beginning to the end of their funding within a fiscal year.
    • Liquidated Amount: This refers to the portion of the encumbrance that has been fulfilled or paid. As payments are made or obligations are met, the encumbrance is reduced by the liquidated amount.
    • Encumbrance Balance: This is the remaining amount of the original encumbrance that has not yet been liquidated.
  5. Close or Change Encumbrance: Contact the SoE HR or Finance team for assistance with closing or changing an encumbrance.

WISER: How to look up PCard Transactions?

Please see the Viewing Closed PCard Transactions Guide for more information

E-Reimbursement: How to process a relocation stipend?

Please see the Relocation Stipend FAQ for more information

E-Reimbursement: What is CISI Insurance?

CISI Insurance, provided by Cultural Insurance Services International (CISI), is the mandatory international health insurance for UW-Madison students, faculty, and staff traveling abroad for university-related purposes. This comprehensive insurance includes:

  • Emergency medical treatment
  • Medical evacuation and repatriation
  • 24/7 medical, travel, and technical assistance
  • Trip delay and cancellation benefits
  • Baggage delay and lost baggage coverage

Note: Travelers must pay upfront and then seek reimbursement.

For More information, please follow this link.
To purchase insurance,  please follow this link.

E-Reimbursement: What documents should I attach to an E-Reimbursement?

Depending on the type of purchase, different documents may be required. Some common purchases are listed below. Follow receipt requirement link for more details: https://businessservices.wisc.edu/travel-reimbursement/getting-reimbursed/#receipt-requirements

Registration

  • Receipt
  • Agenda

Travel/Airfare/Lodging

  • Flight Itinerary (unless paid with P-Card)
  • Hotel Folio
  • Agenda

Hosted Meal

  • Agenda
  • Participants List
  • Itemized receipt

Receipts are required when the expense exceeds $25 for:

  • Local transportation (taxi, limo, bus, rail, etc.)
  • Tolls
  • Parking

Receipts are required when the expense exceeds $30 for:

  • Baggage and seat fees

Receipts are never required for individual meals which are reimbursed as a meal per diem.

Purchasing: Can I use my P-Card to pay for a deposit?

Yes, you can use your P-Card to pay for a deposit, provided that the purchase is allowable under P-Card policies and the total cost does not exceed $5,000. However, alcohol purchases cannot be paid using the P-Card and must be processed through the UW Foundation. A list of unallowable expenses can be found on this page.

Purchasing Card: Can I sign a contract from a vendor/venue?

No, only authorized procurement personnel at UW-Madison are permitted to sign contracts on behalf of the university. If you receive a contract from a vendor or venue, please forward it to Purchasing Services for review and signature. This ensures compliance with state laws and university policies, which may include specific terms and conditions that UW-Madison cannot accept, such as indemnification clauses.

The only exception to this rule is if the contract originates from an internal UW-Madison institution, such as Union South or the Pyle Center. Unauthorized signing of contracts can result in personal liability for the individual involved.

Procurement specialists list— https://businessservices.wisc.edu/about/purchasing-services

Purchasing Card: What is considered a good business purpose?

Every expense report must have one business purpose. When paying with University funds or requesting reimbursement from University funds, documentation of a clear business purpose is required. Business Purpose is defined as one that supports or advances the goals, objectives and mission of the University. The stated Business Purpose must adequately describe the expense as a necessary, reasonable, and appropriate business expense. Reference to the 5Ws (Who, What, When, Where, Why).

ShopUW+: How to set up a new vendor?

Please see the New Supplier Guide for more information

ShopUW+: How to create a PO

UW Madison Policy on Creating a Purchase Order

  1. Initiating a Purchase Order (PO):
    • Begin by creating a Requisition in SHOPUW+ using the Requisition Wizard, provided a supplier profile is available.
    • For standing orders, use the designated separate form. Standing Orders are purchase orders setup at an encumbered amount that vendors can directly bill routine expenses to (most common with service related charges)
  2. Processing and Payment:
    • Once processed, the Requisition becomes a Purchase Order (PO), which can be paid upon receipt.
    • To be invoiced for payment, either the supplier or you must submit the invoice to <ap-invoices@bussvc.wisc.edu>. The PO number must be present on the invoice.
  3. Receipt Processing:
    • When processing a receipt (cost or quantity receipts) ensure to update the amount prior to submission.
    • The amount must match the invoice for payment to be processed.
  4. PO Status and Modifications:
    • If a PO is past its end date, the system will enter a soft close, preventing any further transactions.
    • Modifications to a PO in soft close can be made by contacting Business Services <acctg@bussvc.wisc.edu>.
    • Once a PO is in Closed status, no modifications can be made, and a new PO must be created.

Business Support Services

Kevin Chen

Position title: Administrative Assistant

Email: chen327@wisc.edu

Yerikk Cramer

Position title: Administrative Assistant

Email: ycramer@wisc.edu

Megan Kenney

Position title: Client Services Director

Email: mlkenney@wisc.edu

Nick Minion

Position title: Administrative Assistant

Email: nminion@wisc.edu

Cabrina Pennington

Position title: Administrative Assistant

Email: cpennington2@wisc.edu

Emily Worzalla

Position title: Administrative Assistant

Email: eworzalla@wisc.edu

Mai Vang Yang

Position title: Administrative Support Specialist

Email: myang357@wisc.edu